All orders are processed within 1-3 business days. Depending on your selection of AusPost shipping services during checkout, your package may be delivered in 1-2 days (Express), 1-2 weeks (Standard/Rural). Delivery details will be provided in your shipping confirmation email, which includes a tracking link with a delivery date estimate.
If you have not received your delivery during the estimated time frame, please contact AusPost directly for any inquiries. You may reference the tracking number provided in your confirmation email. Due to Covid, there may be delays in your shipping time. If you would like any assistance with tracking down your package, please feel free to send us a message.
We are currently shipping to the USA, Canada, and New Zealand! Shipping rates are calculated by weight and shipped through Australia Post - feel free to enter your address during checkout to get the most up-to-date shipping cost.
Current delivery times:
USA: 2-4 weeks
Canada: 2-4 weeks
New Zealand: 1-2 weeks
We offer free pick up from Melbourne CBD, above the QV shopping centre. Please send us an email to arrange a pickup time or leave a note in your order. We will send you an email when the order is ready to pickup (usually within 1-4 days).
Yes! Free domestic shipping is available on orders over $100 - use the code "FREESHIP" during checkout for free standard delivery.
Yes! If your order has not been dispatched yet, feel free to send us a message and we'll arrange free shipping on the combined order.
Refunds & Returns
We always aim to make sure our customers love our products, but if you do need to return or exchange an order, we are happy to help. Please send us a message within 14 days and we’ll take you through the process.
Please note that buyers are responsible for all return shipping costs. Refunds and exchanges are only eligible for unopened products. Due to safety reasons, we are unable to process returns for cosmetics or skincare if they have been opened and/or used.
We're happy to make any adjustments or cancellations to your order before the shipment is dispatched. Please contact us to arrange a cancellation as soon as possible. Unfortunately, once the order is dispatched, we will be unable to process a cancellation but we will be happy to issue a refund after we receive the items back.
If your package arrives damaged due to carrier issues, please reach out directly to AusPost to file a claim. You will need to bring in the damaged package or provide photo evidence to their claims team.
If your order arrives in less-than-perfect condition due to a Boba Lab oversight, please reach out to us right away. We are happy to provide a refund, return, or exchange to make it right. Please make sure to provide photo evidence so that we can arrange a suitable replacement.
Please note that due to weather changes, our beauty and skincare products may be subject to sweating, melting, or aesthetic imperfections. However, if they do not interfere with the use of the product, we typically do not process refunds for this.
We usually restock our candles every Sunday afternoon, so keep an eye out if the candle you want is out of stock for now.
For other products, we will make a note if pre-orders are available on hot selling items. Otherwise, we will also note if a product is on run out.
Yes, please feel free to contact us if you'd like to order gifts for corporate events, weddings, birthdays, etc. We can discuss minimum order quantities for large orders and price ranges to suit your budget.
Absolutely! We understand that some people order multiple candles to give as gifts - if you need extra candle safety cards to accompany each candle, please make a note in your order.
We understand that presentation is very important! Our standard for packaging is quite high, so all of our orders are packaged with tissue paper, colourful fillers, and a cute candle safety card. If you'd like to send the package directly to a gift recipient, please make a note to remove any pricing information from your packing slip and we'd be happy to oblige!
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